Occasionally, you might receive a notification related to a medical service you don't recognize. This could be due to a billing error, a service coded incorrectly by your provider, or perhaps you simply don't recall the specific service. Don't worry, it happens. Here's what you can do:
1. Review your explanation of Benefits (EOB): Your EOB from your insurance provider is a great place to start. It lists all the services billed to your insurance and might help you identify the service in question. You can find this by mail, email, or your insurance’s online portal.
2. Contact your healthcare provider: Your healthcare provider is the best resource for clarifying any confusion. They can confirm whether you received the service and explain the billing codes used.
3. Contact your insurance carrier: If you're still unsure after talking to your provider, your insurance carrier can help. They can provide more details about the claim and the services billed.
4. Contact Nayya: If you still have questions after contacting your provider and insurer about why Nayya flagged the claim opportunity, our support team can assist. Keep in mind, Nayya's notification is based on the information we receive from your carrier, so they are your best first point of contact for claim-specific questions.
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