We want to make sure you can access your Nayya account with ease. Whether you're logging in directly or through your employer's system, always use your work email address. That's the email your account is registered under. Here's how to get started.
First-time access
- If you're signing up for the first time, go to app.nayya.com/users/sign_up
- If you've already created your account, sign in at app.nayya.com/users/sign_in
- To reset your password, use app.nayya.com/users/password/new
Single sign-on (SSO) access
Some employers use single sign-on (SSO) or have a specific login link for Nayya. If that's the case, the standard sign-up and sign-in pages above won't work for your account. There are two ways to log in via SSO.
The most common way is entering your work email at our login page, app.nayya.com/users/sign_up. You can also log in directly from your employer's portal. Look for a Nayya tile or link wherever your employer hosts their tools. Clicking that link signs you in automatically. If your HR or benefits team sent you a direct Nayya link, use that instead of any bookmarked or generic Nayya page.
Troubleshooting SSO issues
If SSO isn't working, try these steps in order:
- Confirm you're using your work email address, not a personal email. This is the most common reason SSO fails.
- Log in from your employer portal again rather than a saved link or bookmark, then retry.
- Clear your browser cache, or open the link in an incognito or private window. This resolves many login issues caused by outdated saved data.
- If you've recently joined your company or recently started your role, your account may not be set up yet. New hire accounts can take a couple weeks to be set up. Check for a welcome or setup email from Nayya or your employer confirming your account is ready. If you haven't received one, your account is likely still in progress.
If you've tried these steps and you're still seeing an error, your employer's IT, HR, or benefits team can resolve SSO issues on their end, since that's where SSO is configured.
Still having trouble with Nayya itself? Email support@nayya.com or use the chat icon in the bottom-right corner of your screen. We're available Monday through Friday, 9:00 am to 5:00 pm ET.
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