If Nayya is loading slowly, showing a blank screen, or not letting you move forward, the cause is usually your browser. These four steps fix most of it.
- Check your browser. Use the latest version of Google Chrome, Firefox, or Safari. Nayya isn't supported on older browsers like Internet Explorer, so if that's what you're using, switching browsers is your best first step.
- Try an Incognito or Private window. If you're already on a supported browser, open Nayya in an Incognito window (Chrome) or a Private window (Firefox and Safari).
- Clear your cache and cookies. If the Incognito or Private window worked, clear your cache and cookies in your browser settings, then try again in a normal window.
- Use your employer's login link. Some employers have a specific login link for Nayya. If your company sent you one, use it. The standard login page won't work for your account.
Still having trouble? Email support@nayya.com. It helps to tell us which browser you're using and what you see on the screen. We're available Monday through Friday, 9:00 am to 5:00 pm ET.
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