We want to make sure you can get in without a hassle. If Nayya isn't recognizing your email address, there are a few common reasons, and most are quick to sort out.
We use the email address your employer has on file for you, which is typically your work email. If you've tried logging in with a personal email, a previous work email, or a secondary work address, try again with your current work email instead. If you're not sure which email your employer has on file, your HR team can confirm it for you.
If you're a new hire, your account may not be ready yet. We receive employee information directly from your employer on a set schedule, so there's sometimes a short wait between your start date and when your account becomes available. You'll get a welcome email from us once everything is set up. If you need access before Open Enrollment closes, let your HR team know and they can follow up on their end.
If your company's Open Enrollment window hasn't started yet, you won't be able to access Nayya quite yet. Check with your HR team to confirm your enrollment dates.
Still stuck? Email support@nayya.com or use the chat icon in the bottom-right corner of your screen. It helps to include your work email address and your employer's name so we can look into it for you. We're available Monday through Friday, 9:00 am to 5:00 pm ET.
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