Getting stuck partway through choosing or enrolling in a benefit is frustrating. Who can help depends on where you're stuck. Nayya recommends plans, and your company's enrollment platform is where you enroll, change, or cancel a choice. Nayya can't submit, change, or cancel an enrollment. Here's how to figure out your next step.
If the problem is with your Nayya recommendations
If a plan won't load, a comparison won't open, or you're seeing an error on the recommendation page, that's something our support team can help with. Email support@nayya.com with details and we'll be happy to assist. For faster assistance, please include a screenshot of what you're seeing.
Your recommendation isn't editable in Nayya. To see your other eligible plans and compare them with your recommendation, select Recommendation Detail in the left-hand panel, then click Compare Plans. To choose a different plan, make that selection on your company's enrollment platform.
If the problem is with finishing your enrollment
If you can't select a plan, your selections won't save, your election won't submit, you can't cancel or change a choice you already made, or you never received a confirmation after submitting, that's something your enrollment platform's support team or your HR department will need to help you with. Nayya can't troubleshoot issues inside your enrollment platform itself, since that's where your official enrollment status lives. For deadlines, or changes after your enrollment window closes, your HR department is the right contact.
Not sure which one applies to you?
If you're still inside Nayya reviewing recommendations, start with our support team. If you've already clicked through to your company's enrollment platform, like ADP, Sequoia, or Workday, start with them.
Questions? Email support@nayya.com. We're available Monday through Friday, 9:00 am to 5:00 pm ET.
Updated