Getting stuck partway through choosing or enrolling in a benefit is frustrating. Who can help depends on where you're stuck. Here's how to figure out your next step.
If the problem is with your Nayya recommendations
If a plan won't load, you can't select or compare an option, or you're seeing an error on the recommendation page, that's something our support team can help with. Email support@nayya.com with details and we'll be happy to assist. For faster assistance, please include a screenshot of what you're seeing.
If the problem is with finishing your enrollment
If your election won't submit, you can't select a plan, or you never received a confirmation after submitting, that's something your enrollment platform's support team or your HR department will need to help you with. Nayya can't troubleshoot issues inside your enrollment platform itself, since that's where your official enrollment status lives.
Not sure which one applies to you?
If you're still inside Nayya reviewing recommendations, start with our support team. If you've already clicked through to your company's enrollment platform, like ADP, Sequoia, or Workday, start with them.
Questions? Email support@nayya.com. We're available Monday through Friday, 9:00 am to 5:00 pm ET.
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