Recommendations generated through a persona can't be edited directly. Your persona is combined with a few facts you've already provided, like your age, income, and who you're covering, to build that recommendation, and there's no way to adjust individual details beyond those. If you have a specific medical need or personal detail you'd like us to factor in, like prescription coverage, an upcoming surgery, or an ongoing condition, personalizing your recommendation through the full survey is the way to get there. It walks through those details directly, so your recommendation reflects your full picture.
Here's how to personalize your recommendation:
- At the top of your recommendation, look for the banner that says "Need something more tailored?"
- Click Start.
- Choose whether to pre-fill your answers using the information from your persona, or start from scratch.
- Go through the survey. You'll get a new recommendation built around your full answers.
On step 3, Pre-fill my answers carries over the assumptions from your original persona, so you can just edit what doesn't match. Make sure you review each page of the survey to make sure the pre-filled information is accurate to your situation. From there, you can leave the pre-filled information as is or make tweaks as needed. It's the faster option if your persona was mostly right and you only need to tweak a few details. Start from scratch clears those assumptions and gives you a blank survey, so every answer is your own. This is the better option if your persona wasn't a close match.
One more thing: Nayya recommends the plan that fits you best, but you'll still enroll through your employer's benefits administration system. You can find that link directly in Nayya.
Questions? Email support@nayya.com. We're available Monday through Friday, 9:00 am to 5:00 pm ET.