It can be frustrating when something looks wrong and you can't change it. Here's why that happens and where to go next.
If a field in Nayya is grayed out or won't let you make changes, it came directly from your employer. Either they send us the information directly or it came from your benefits administrator (BenAdmin), and it can only be updated there. Nayya can't change it for you. If the information is wrong, contact your HR team or BenAdmin and ask them to correct it. Once your BenAdmin or HR team makes the update, Nayya reflects the change on its next scheduled sync.
If a field isn't grayed out but you still can't save your change, contact our Support Team and we can help.
Questions? Email support@nayya.com. We're available Monday through Friday, 9:00 am to 5:00 pm ET.