Using your Benefits

Browse by topic

• Finding Care
  • What is my Care Team?
  • How do I update my Care Team?
  • I am seeing providers I haven’t been to in my Care Team. Why?
  • In Nayya's provider search, how are doctors ranked and where does this rating data come from?
• Claims Assistance
  • When will I see my claims?
  • Can you help me dispute a claim?
  • Why can’t Nayya show me doctors or update my preventative visits based on my claims?
  • How often do you refresh my spending data?
  • How come I don’t see my spending updated? I just went to the doctor!
• Drug Savings
  • How does the Nayya Rx Savings work?
  • Do the Rx coupons from Nayya work with insurance?
  • The pharmacist gave me a different price than what the savings coupon showed. What can I do?