We want to make sure the information in Nayya is right for you. What you can change depends on where the information came from. Some details you can update yourself in Nayya. Others come from your employer, and you’ll update them there.
To update information you can edit in Nayya:
- Sign in to Nayya with your work email.
- On the Welcome back screen, find the section with the information you want to change, for example About You.
- Make your change, then continue through the survey to save it and see your recommendation.
If you’re already viewing your recommendation, click Survey in the top left corner to go back to your answers. If that button says Personas, click Start in the Need something more tailored? bar at the top of the page instead.
If a field won’t let you edit it, for example your address or apartment number is grayed out, that information comes from your employer’s benefits administrator, sometimes called your BenAdmin. Your name and email come from your employer’s records too. To change any of these, contact your HR team or update it in your company’s enrollment platform. Once it’s updated there, Nayya reflects the change the next time we sync with your employer.
If a field is grayed out, you can still get your recommendation. Details like your name or apartment number don’t affect your recommendation or your enrollment, because you enroll directly in your company’s enrollment platform.
Some details do affect your recommendation. Your zip code helps us check provider networks, and your salary helps us make financial recommendations. If either one is grayed out and incorrect, update it in your enrollment platform or ask your HR team how to get the updated information to Nayya. To learn more, see How your address helps personalize your benefits and Why Nayya asks about your household income.
Keep in mind that changes you make in Nayya don’t update your employer’s records or your enrollment platform. If your information is wrong there too, update it with HR or your BenAdmin before you enroll.
If a field is editable but won’t save your change, email support@nayya.com and we’ll take a look.
Questions? Email support@nayya.com. We’re available Monday through Friday, 9:00 am to 5:00 pm ET.